IT support for digital workplaces

We help your hybrid team get better connected and more productive.

Discover if we are a match

Team members working in a shared workspace

£300,000 is lost every year

from ineffective digital workplaces*

Technology plays a part in this...

When things don’t work.

People can’t find what they need.

Everything seems complicated and overwhelming

...and many things are left underused because people don’t know about them or don’t know how to use them.

As an experienced digital founder, I started Cogs and Springs as an alternative to traditional IT support businesses - who tend to just ‘keep the lights on’ and are not suited to the needs of a growing hybrid business.

We go beyond just support - we help you simplify, automate and innovate.

We work closely with your team to help them connect, collaborate and work seamlessly and securely on any device from anywhere.

Roberto Simi - Founder and CEO

A modern technology support service

Hands of a man showing a video call with colleagues

Hassle free IT for remote teams

Fully managed IT with onboarding logistics and digital ‘hire to retire’ operations.

AI generated silhouette of a woman working on a widescreen monitor in front if a sunlit window

Modern cybersecurity

Your people, devices, apps, and data are monitored and protected wherever they are.

A unified digital workspace

We transform your company information and communication structures so they become an asset.

Service plans

Designed around the needs of growing hybrid and remote businesses. Get your cogs turning with the right IT infrastructure for a modern business and then spring ahead with your own inhouse technology expertise.

Essential

Get in shape with the basics, perfect for a remote based team

Service desk with a documented SLA

Laptop and phone remote monitoring and management

Zero trust cyber security to protect people, devices, apps, and data

Configuration and support for all Microsoft services

Easy IT onboarding of remote based users including logistics and branded packaging

Collect and refresh existing IT from leavers back into storage

Free disposal of old devices with certificate

Six-month reviews

Proactive

Take a step up with more productivity and resilience

All Essential PLUS:

Comprehensive daily local backups of Microsoft data

Management of a well organised shared document library and user permission groups

Storage and inventory management of IT devices with web-based asset tracker

Setup and manage our approved HR business system

Maintain web-based company information, contact directory, org chart, email signatures and distribution lists

Maintain web-based access to brand guide, brand assets and document templates

Company meeting participation and regular IT advice on internal message channels

Cyber Essentials accreditation and maintenance

Management of website design agency and your domains

Quarterly reviews

Growth

Start moving forward with more integration and security

All Proactive PLUS:

Senior technology advisor joins your leadership team as a fractional CTO

Strategic technology input at leadership planning days – reimagine services, transform operations

Setup and manage integrated technology stack for HR, Accounting, Sales

Facilitated configuration and first line support for all agreed 3rd party apps

IT policy creation and management

On demand one-to-one IT, app and automation advice for managers and team leaders

Regular reviews of standard operating procedures and advice on automation/efficiencies

Switch credits

If you have less than 3 months left on an existing IT support contract we will credit your account for the fee you have remaining

We partner with a small cohort of like-minded clients to ensure we deliver deep and lasting value rather than churn through hundreds delivering only a bare minimum.

"Big productivity improvements and positive experiences across our remote teams."

This has been a breath of fresh air - after years of working with IT suppliers it always felt like we had an unwieldy and complex system that was just 'maintained' with ever increasing cost. Cogs and Springs spent time understanding our business and then stripped everything back to just what we need, saving us thousands. At the same time we saw dramatic improvements in accessibility of documents, contact information and a seamless onboarding process.

Chris Cowman

Retail Marketing Group

Getting started

Once you are happy that we are a good match we will take you through 3 easy steps to get you started.

#1 Audit

We will assess your current setup and present you with a plan of action for the next 12 months.

#2 Onboard

We add your people, devices and services to our systems and we begin proactive management.

#3 Progress

We implement your action plan whilst managing the day to day of your IT with a quarterly face to face review.

Fuel the innovation your business needs

You don't need more layers of technology.

You need the right technology partner that can get the best out of your existing investment. Creating a unified digital workplace that will enhance productivity, boost collaboration and free up your team to help you grow.

Discover if we are a match